Cancellations, Modifications, Returns and Exchanges.
Cancellations or modifications to your existing order may be placed at least 1 day prior to the arranged shipping date. Cancellations or modifications after the order has been shipped will not be accepted. If you need to cancel or modify an order prior to the shipping deadline, please Send a Message to make necessary adjustments. Please include your order number and billing address when requesting a cancellation or modification.
All merchandise is guaranteed to be fresh and should be inspected immediately upon arrival. Credit will not be granted if unsatisfactory items are discarded or partially consumed. Please keep all packaging intact for returns. All claims must be made within twenty-four hours of receipt of shipment and a return authorization code will be issued. No returns will be accepted without this code. Once claim is received and accepted by Black Caviar USA, we will automatically reship merchandise. Please keep all packaging intact for any returns.
ALL RETURNS MUST BE SHIPPED TO:
Atlanta Smokehouse Products, LLC
1700 Enterprise Way, Unit 107
Marietta, GA 30067
Please contact us if you have any question.
Phone: (770) 955-2133, (904) 553-6032
FAX: (770) 693-4435
Send a Message